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Our Mission at FIRSTCALL is to "Do the Right Thing"

 

Our People

Honesty, integrity, excellent customer satisfaction, competitive pricing, delivering a quality product, and maintaining an impeccable reputation have all been earmarks of FIRSTCALL since 1989. Learn more About Us and our passion for and dedication to serving our clients. We are committed to always “do the right thing”.

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SCOTT SCOTT SCOTT SCOTT

Scott

Owner
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CAROL CAROL CAROL CAROL

Carol

Owner
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JEFF JEFF JEFF JEFF JEFF

Jeff

Owner
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GREG GREG GREG GREG

Greg

Restoration Specialist
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DOUG DOUG DOUG DOUG

Doug

Project Consultant
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Robert Robert Robert Robert

Robert

Restoration Specialist
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CALEB CALEB CALEB CALEB

Caleb

A/R Manager
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JEFF JEFF JEFF JEFF

Jeff

Project Consultant
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JENNY JENNY JENNY JENNY

Jenny

Project Manager
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DON DON DON DON

Don

Project Manager
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DALE DALE DALE DALE

Dale

Lead Carpenter
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TIM TIM TIM TIM TIM

Tim

Project Manager
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LESLEY LESLEY LESLEY LESLEY LESLEY

Lesley

Customer Relations
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Bella Bella Bella Bella

Bella

Office & TPA Administrator
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Matt Matt Matt Matt

Matt

Accounts Receivable Assistant
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Chris Chris Chris Chris

Chris

Project Manager
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JOEL JOEL JOEL JOEL

Joel

Mitigation Specialist
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JONATHAN JONATHAN JONATHAN JONATHAN

Jonathan

Senior Technician
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KEVIN KEVIN KEVIN KEVIN

Kevin

Senior Technician
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RYAN RYAN RYAN RYAN

Ryan

Senior Technician
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GARY GARY GARY GARY

Gary

Mitigation Specialist
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CHUCK CHUCK CHUCK CHUCK CHUCK

Chuck

Fleet Manager
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Max Max Max Max

Max

Technician
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Logan Logan Logan Logan

Logan

Technician

Our Company Story

In the late 1980’s our company was building new homes in the Des Moines area. Our main focus was building executive homes and we also participated in a couple of home shows. Within our new homes company, we operated a small remodeling division. In both arenas, customer communication and satisfaction were of utmost importance. Honesty, integrity, excellent customer relations, competitive pricing, delivering a quality product, and maintaining an admirable reputation in the community were among the earmarks of our company.
The satisfaction that came from remodeling homes in the Des Moines area from that small division came full circle during the flood of 1993 when we were asked to restore a few properties devastated by the flood waters. The course of events that followed the Des Moines Iowa flood made it clear to us that that our small remodeling division needed to expand. Shortly after that, we added disaster restoration to our business offering. It was at that time that FIRSTCALL Restoration was formed. From 1993 until today, we have continued to grow our restoration and remodeling business all while trying to maintain the same values and principles evident back in the late 80’s. Along with the remodeling and restoration business, and in the spirit of continual and planned growth, Firstcall formed an Exteriors business serving Central Iowans with their roofing and siding needs.
The threads of high standards permeate our company. Toward the end of one remodeling project, one customer was having a phone conversation with a friend. Hearing the construction noise in the background, our customer’s friend questioned how in the world she could stand being around “those construction types” all day, with all of the swearing, smoking, and rude behavior that comes with them. Our customer replied, ”I don’t know if any of them smoke, and I haven’t heard a bad word since they started this project. They have been complete gentlemen.”

A Message from the Owners

Owners

As the Owners of FIRSTCALL, it is our intention to live with integrity in all areas of our lives including the restoration, remodeling, and exteriors business that we are involved with. We can say without hesitation that the people on staff here at FIRSTCALL share that same passion for displaying honesty, integrity, and good old-fashioned values that are so hard to find these days in personal lives or in business. Many times in our business when we are faced with a decision that typically costs time or money, we can say that our fundamental values for deciding what to do is not based on things such as how important is this customer, will this customer bad talk us, what they don’t know won’t hurt them, – the list is endless. On the contrary, FIRSTCALL evaluates our decisions based on “what is the right thing to do?” This simple foundational philosophy has served our restoration/remodeling business well over the years and has added a simplicity that is easily passed on to others throughout the company. We understand that we are guests in your home. You have put your trust and confidence in us and allowed us to come into your homes. We don’t take that lightly. If we have worked for you in the past, thank you for putting your trust in us. If you are considering hiring us in the future, we look forward to serving you.

Warranty

Thanks for taking the time to visit our warranty page.  If you are experiencing an issue with any work completed by Firstcall within the past 5 years, please 515-986-9300 and we would be happy to help resolve the issue.  To view a copy of our 5 year warranty, please click on the link below.

Warranty

Blog

Read the posts below for Firstcall news and updates, upcoming events, updates about unique and interesting projects we’re working on, some safety and every day tips and much more!

Tip of the day
Hello and welcome to our blog section! For our first couple blogs we are happy to show you several fire hazards to look out for in your home to keep you from having to deal… Read More
Electrical cord warning!
This week’s tip to look for in your home is worn out electrical cords. As your electronics get older over the years the more the cords and wiring get worn out. This is most noticeable… Read More
Watch out: An unattended stovetop!
The third tip for fire safety at home is watching an unattended stovetop. Most people know not to walk away from an open flame on a gas stove, but even if you have an electric… Read More

FIRSTCALL ACCREDITATIONS

IICRC Certified Firm NAHB Aging in Place Specialist NAHB Graduate Master Builder NAHB Certified Graduate Remodeler BBB

Serving These Communities

Des Moines, Clive, Pleasant Hill, Ankeny, Altoona, Johnston, Urbandale, Windsor Heights, West Des Moines, Norwalk, Bondurant, Indianola, Adel, Carlisle, Colfax, Dallas Center, Des Moines Metro, Granger, Grimes, Hartford, Mingo, Mitchellville, Polk City, Prairie City, Runnells, Later, Van Meter, Waukee, & Surrounding Areas.